After Thursday's discussion in class, I am somewhat consumed with trying to sketch out what I think is going on with tacit and explicit knowledge. Of course, I was wondering, why is a focus on tacit knowledge even important in our understanding of organizational learning? I came up with a few arguments:
1) Although we all acknowledge that the whole is not made up of the sum of the parts, the collective is made up of individuals and the individual plays a critical role in the assimilation of knowledge and culture within the organization.
2) One person's tacit could be another's explicit, and vice versa. In other words, what I know that we know, you might not know we know, and what you know that we know, I might not know we know. Since a major focus in our study is making the tacit explicit, this is a key to understanding how that process can be carried out (i.e. via member contributions and collaboration).
3) If we are to assume that organizations can have collective memory, then we imply that organizations have tacit collective knowledge, and anything which we learn about individual tacit knowledge might hold true also for collective knowledge. Therefore, finding out what tacit individual knowledge is could help us build a model for studying tacit collective knowledge.
Another reason which I am working on is the fact that tacit "knowledge" might not always be accurate or true, since it is a subjective construct. Therefore, what do we do if tacit meaning structures are found to be erroneous? To what extent do erroneous tacit meaning structures play a role in collective learning (or lack thereof)?
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понимать “The purpose of life, after all, is to live it, to taste experience to the utmost, to reach out eagerly and without fear for newer and richer experience." Eleanor Roosevelt
Saturday, September 17, 2011
Thursday, September 1, 2011
On time, space and trust in an organization
Chapter three in the readings this week (Dixon, 1999) brought to light the use of "Hallways" within an organization in order to promote collaboration, sharing of ideas and construction of new social meaning (org learning), with the hopes that the construction of these shared spaces will create the substrate for learning to occur.
It was brought up in class that the construction of such spaces is, in a sense, artificial. I would say that intentional creation of a space is no more artificial than, say, home decorations or the layout of a classroom. It is a suggestion as to what might go on inside, not a script which requires a certain outcome. However, I was fascinated by the idea that organizations can dictate the space which its members will be occupying in the same way that they can dictate how time is used within the organization.
There are various extremes to which they can take this. A typical meeting has both an agenda (time is dictated by whomever wrote it), and seating arrangements (spatially dictated by the authoritative figure leading the meeting), while a hallway might be a constrained space (here is your coffee bar/sofa/common area) but not temporally controlled (use it as you see fit). At the other extreme are completely unconstrained parameters - perhaps when one is telecommuting or is responsible for one's own field work. The bottom line is that it implies the organization offer it's members at least some element of trust in their own use of time and space. So my question to you is, to what extent is an organization's ability to learn contingent on implicit and explicit acts of trust?
My second question is, do different people deserve (or are they able to handle the responsibility of) different amounts of trust (in the context of use of space and time) within an organization, and if so, how does this impact collective learning?
Dixon, 1999. The organizational learning cycle: How we can learn collectively (2nd Ed). Hampshire, England: Mc-Graw Hill Book Company 0-566-08058-3
It was brought up in class that the construction of such spaces is, in a sense, artificial. I would say that intentional creation of a space is no more artificial than, say, home decorations or the layout of a classroom. It is a suggestion as to what might go on inside, not a script which requires a certain outcome. However, I was fascinated by the idea that organizations can dictate the space which its members will be occupying in the same way that they can dictate how time is used within the organization.
There are various extremes to which they can take this. A typical meeting has both an agenda (time is dictated by whomever wrote it), and seating arrangements (spatially dictated by the authoritative figure leading the meeting), while a hallway might be a constrained space (here is your coffee bar/sofa/common area) but not temporally controlled (use it as you see fit). At the other extreme are completely unconstrained parameters - perhaps when one is telecommuting or is responsible for one's own field work. The bottom line is that it implies the organization offer it's members at least some element of trust in their own use of time and space. So my question to you is, to what extent is an organization's ability to learn contingent on implicit and explicit acts of trust?
My second question is, do different people deserve (or are they able to handle the responsibility of) different amounts of trust (in the context of use of space and time) within an organization, and if so, how does this impact collective learning?
Dixon, 1999. The organizational learning cycle: How we can learn collectively (2nd Ed). Hampshire, England: Mc-Graw Hill Book Company 0-566-08058-3
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